FAQs

Filing a Claim

Find out what you need to do and what information you need to have handy to start a claim with us. >>

Completing a Claim

Details about how to provide the documentation needed to complete your claim and return your damaged device. >>

Tracking a Claim

Find out how to check your claim status and when to expect your replacement device. >>

Plan & Coverage

Stuff you need to know about your device protection plan and what’s covered. >>

Deductible Info

Learn about the service fees / deductibles that would apply if you ever have to file a claim. >>

Replacement Device

Have questions after you’ve completed a claim and received your replacement device? >>

AppleCare Services

Get more info about AppleCare Services including how to file a claim directly through Apple^®. >>

App Support

Learn how the Protection <360>^® app by Assurant^® and McAfee^® Security for T-Mobile can make your life easier. >>

Service & Repair

Have questions about service and repair? >>