How can we help you?

It helps us verify your info and deters fraudulent claims. Completing this documentation helps protect you.

Follow these steps to send us the necessary info to complete your claim:

Go to Contact Us, select Document Upload as your inquiry purpose and click Choose File to select the document(s) you are uploading. Then enter your Name, Email Address, Claim Number and Mobile Phone Number. After you check off the “I’m not a robot” box, click Submit.

Once your claim has been approved, the claimed device becomes property of the company providing your coverage and must be returned to Assurant^® using the instructions provided. If you don’t return your damaged device to Assurant within 10 days from the date you receive your replacement, you’ll be charged an unrecovered device/equipment fee equal to the retail price of the replacement device plus applicable shipping costs. Please refer to your coverage documents for details.

We provided you with instructions on how to return the device, along with prepaid shipping materials in your replacement box. Check out the steps in the Quick Start Guide.

If you’re returning an Apple^® device please refer to the Apple Device Owner's card, enclosed with your replacement device, for instructions on how to unlock your device, disconnect it from iCloud, and erase its content before returning it to us.

If you provided your email address when filing your claim, we’ll send you a confirmation email when we receive your damaged device.

If you’ve misplaced the mailing label needed to return your damaged device, you can print a replacement mailing label following these three easy steps:

• From the Homepage, start at File or Track a Claim box. Enter your mobile number or IMEI number, complete the security check and click Submit. Once your number has been verified, click Track A Claim.
• Enter your ZIP code and click Submit.
• Look for the ‘Click here for the return label’ link, from there you can print out your return shipping label.

The fastest and easiest way is by visiting the Homepage on this site and following these three simple steps:

• On the Homepage, select the Start here button. Enter your mobile number or IMEI number, complete the security check and click Submit. Once your number has been verified, click Track My Claim.
• Enter your ZIP code and click Submit.
• Tabs will appear at the top of your screen providing you with additional info as you move through the claims process. Simply click on each tab for details.

Claim approval may be instant or may take several days depending on the type of claim and timely receipt of all documentation that is required for processing. Holidays may impact shipping times.

Once a claim is approved, your replacement device will be shipped overnight, at no charge where available, for delivery within one to two business days.

If you provided your email address when filing your claim, you’ll get an email with tracking info alerting you that the device has been shipped.

At any T-Mobile store. You can also call T-Mobile. You must enroll within 30-days of a qualified device purchase or upgrade.

If you opt-in to receive coverage documents electronically, you'll be able to view them in the My Documents tab. Be sure to save the PDF where you keep your other important documents.

If you're a Bring Your Own Device (BYOD) customer, T-Mobile has a device protection program that’s right for you! You can enroll in a plan for your device by visiting any T-Mobile store or calling T-Mobile. Your device will need to pass a Visual Mechanical Inspection to qualify for enrollment.

For BYOD customers, T-Mobile-branded devices are automatically assigned to their correct tier (Tiers 1 - 6). Non-T-Mobile-branded devices are automatically assigned to the BYOD Tier 5.

A service fee/deductible will apply for each approved claim. Visit My Deductible page to find the service fee/deductible applicable to your device.

Your device will be replaced with a reconditioned device of like type and quality. If a reconditioned device is not available, the replacement will be made with a new device of like type and quality. And because your satisfaction is so important to us, every replacement device comes with a 6-month warranty.

For AppleCare Services Customers who receive an Apple Certified replacement device, you will have a limited warranty for your replacement device of 90 days (from Apple) or the remaining term of your Apple warranty, whichever is longer.

Go to the first step in the Quick Start Guide

We’re sorry to hear that! Please contact us regarding your issue.

This program covers the device and the standard charger, standard battery and SIM card (if applicable to your device). Accessories provided as part of your original purchase are covered only in the event of the simultaneous loss or theft of both the device and the accessory.

The best place to start is at getsupport.apple.com. Just answer a few questions and you’ll be presented with options to help resolve your issue.

You can also start the claim process with Assurant^® by clicking on the File/Track Claim box available on most pages on our website. Enter your mobile number or serial number, complete the security check and click Submit. You’ll be on your way to filing a claim! Just continue to follow the instructions on the screen.

If AppleCare Services is provided to you, this service is available during the first 24 months from the date you enroll in Protection<360> and as long as your plan coverage remains uninterrupted.

With AppleCare Services, after the first two accidental damage claims go through Apple^®, future accidental damage claims will be handled by Assurant^®. You can still go to Apple for Hardware Services.

When and where available, all eligible smartphone devices enrolled in Protection 360™, Basic Device Protection, and Insurance Protection Plan (NY only) are eligible for $0 front screen repair.

All eligible smartphone devices enrolled in Protection 360™ and Insurance Protection Plan (NY only) are eligible for $29 back glass repair.

When filing a claim, you'll be given repair or replacement options.

When you file a claim, depending on the device protection plan you’re enrolled in, we’ll present you with the replacement option available to you, which may include service through Apple for eligible devices, device replacement through JUMP!^® Upgrades, advanced exchange replacement by mail, or in person repair.