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Apple Care Service

What is the fastest way to file a claim and use AppleCare Services?

The best place to start is at getsupport.apple.com. Just answer a few questions and you’ll be presented with options to help resolve your issue.

You can also start the claim process with Assurant® by clicking on the File/Track Claim box available on most pages on our website. Enter your mobile number or serial number, complete the security check and click Submit. You’ll be on your way to filing a claim! Just continue to follow the instructions on the screen.

How many claims does AppleCare Services allow?

There’s a maximum of two approved accidental damage claims within 24 months through AppleCare Services. These claims count toward your plan’s claim limit. There’s no maximum for hardware service claims within 24 months through AppleCare Services. Once your Apple® device is no longer eligible for AppleCare Services, our obligations to you will be provided by another authorized repair center.

I just processed my second accidental damage claim through AppleCare Services. What’s next?

With AppleCare Services, after the first two accidental damage claims go through Apple® , future accidental damage claims will be handled by Assurant®. You can still go to Apple for Hardware Services.