AppleCare Services

The best place to start is at Just answer a few questions and you’ll be presented with options to help resolve your issue.

You can also start the claim process with Assurant® by clicking on the File/Track Claim box available on most pages on our website. Enter your mobile number or serial number, complete the security check and click Submit. You’ll be on your way to filing a claim! Just continue to follow the instructions on the screen.

If AppleCare Services is provided to you, this service is available during the first 24 months from the date you enroll in Protection<360> and as long as your plan coverage remains uninterrupted.

With AppleCare Services, after the first two accidental damage claims go through Apple®, future accidental damage claims will be handled by Assurant®. You can still go to Apple for Hardware Services.