Why am I being asked for additional info to complete my claim?
It helps us verify your info and deters fraudulent claims. Completing this documentation helps protect you.
How do I submit a claim form or additional documentation?
Follow these steps to send us the necessary info to complete your claim:
Go to Contact Us in the middle of the page, select Document Upload as your inquiry purpose and click Choose File to select the document(s) you are uploading. Then enter your Name, Email Address, Claim Number and Mobile Phone Number. After you check off the “I’m not a robot” box, click Submit.
Can I fax my claim documents?
Yes. Please fax to 1-866-450-4080 and allow 24 hours for processing. Be sure to include your Name, Email Address, Claim Number and Mobile Phone Number on your documents.
Why do I need to return my damaged device?
Once your claim has been approved, the claimed device becomes property of the company providing your coverage and must be returned to Assurant® using the instructions provided. If you don’t return your damaged device to Assurant within 10 days from the date you receive your replacement, you’ll be charged a non-return fee for the value of the device, up to $1,500. Please refer to your coverage documents for details.
How do I return my damaged device?
We provided you with instructions on how to return the device, along with prepaid shipping materials in your replacement box. Check out the steps at the top of the Quick Start Guide.
If you’re returning an Apple® device please refer to the Apple Device Owner's card, enclosed with your replacement device, for instructions on how to unlock your device, disconnect it from iCloud, and erase its content before returning it to us.
How can I confirm that you received my damaged device?
If you provided your email address when filing your claim, we’ll send you a confirmation email when we receive your damaged device.
I can’t find the mailing label I need to return my damaged device. What should I do?
If you’ve misplaced the mailing label needed to return your damaged device to Assurant, you can print a replacement mailing label following these three easy steps:
- From the Homepage, start at the File, Continue or Track My Claim box. Enter your mobile number or serial number, complete the security check and click Submit. Once your number has been verified, click Track My Claim.
- Enter your ZIP code and click Submit.
- Click the My Return Instructions tab located at the top. Then click Return Receipt Label to download your label in PDF format.