FILE, CONTINUE OR TRACK MY CLAIM
Pay Deductible & Complete Claim Form
Date of Incident
Note: Once submitted, this date cannot be changed.
Our records show that more than one device is associated with this mobile number. Please provide the serial number (IMEI) for the device you wish to claim.
Unfortunately, the serial number entered does not match our records. Please try again.
We've made it fast and easy to start your claim. Login with your My T-Mobile username and password for secure access.
Login with T-Mobile ID
No, thanks. Continue.
It helps us verify your info and deters fraudulent claims. Completing this documentation helps protect you.
Follow these steps to send us the necessary info to complete your claim:
Go to Contact Us in the middle of the page, select Document Upload as your inquiry purpose and click Choose File to select the document(s) you are uploading. Then enter your Name, Email Address, Claim Number and Mobile Phone Number. After you check off the “I’m not a robot” box, click Submit.
Yes. Please fax to 1-866-450-4080 and allow 24 hours for processing. Be sure to include your Name, Email Address, Claim Number and Mobile Phone Number on your documents.
Once your claim has been approved, the claimed device becomes property of the company providing your coverage and must be returned to Assurant® using the instructions provided. If you don’t return your damaged device to Assurant within 10 days from the date you receive your replacement, you’ll be charged a non-return fee for the value of the device, up to $1,500. Please refer to your coverage documents for details.
We provided you with instructions on how to return the device, along with prepaid shipping materials in your replacement box. Check out the steps at the top of the Quick Start Guide.
If you’re returning an Apple® device please refer to the Apple Device Owner's card, enclosed with your replacement device, for instructions on how to unlock your device, disconnect it from iCloud, and erase its content before returning it to us.
If you provided your email address when filing your claim, we’ll send you a confirmation email when we receive your damaged device.
If you’ve misplaced the mailing label needed to return your damaged device to Assurant, you can print a replacement mailing label following these three easy steps: