Completing a Claim

It helps us verify your info and deters fraudulent claims. Completing this documentation helps protect you.

Follow these steps to send us the necessary info to complete your claim:

Go to Contact Us, select Document Upload as your inquiry purpose and click Choose File to select the document(s) you are uploading. Then enter your Name, Email Address, Claim Number and Mobile Phone Number. After you check off the “I’m not a robot” box, click Submit.

Yes. Please fax to 1-866-450-4080 and allow 24 hours for processing. Be sure to include your Name, Email Address, Claim Number and Mobile Phone Number on your documents.

Once your claim has been approved, the claimed device becomes property of the company providing your coverage and must be returned to Assurant® using the instructions provided. If you don’t return your damaged device to Assurant within 10 days from the date you receive your replacement, you’ll be charged an unrecovered device/equipment fee equal to the retail price of the replacement device plus applicable shipping costs. Please refer to your coverage documents for details.

We provided you with instructions on how to return the device, along with prepaid shipping materials in your replacement box. Check out the steps in the Quick Start Guide.

If you’re returning an Apple® device please refer to the Apple Device Owner's card, enclosed with your replacement device, for instructions on how to unlock your device, disconnect it from iCloud, and erase its content before returning it to us.

If you provided your email address when filing your claim, we’ll send you a confirmation email when we receive your damaged device.

If you’ve misplaced the mailing label needed to return your damaged device to Assurant, you can print a replacement mailing label following these three easy steps:

  • From the Homepage, start at the File, Continue or Track My Claim box. Enter your mobile number or serial number, complete the security check and click Submit. Once your number has been verified, click Track My Claim.
  • Enter your ZIP code and click Submit.
  • Click the My Return Instructions tab located at the top. Then click Return Receipt Label to download your label in PDF format.