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Protection Plan & Coverage

Where can I buy device protection?

At any T-Mobile® store. You can also call T-Mobile. You must enroll within 14-days of a qualified device purchase or upgrade.

Where can I view my terms and conditions (coverage documents)?

After you enroll, you’ll get an SMS that takes you to a landing page that lets you have electronic access to your coverage documents. You can also come back to this site and view your coverage documents by going the My Documents tab and entering your mobile number. Note: Be sure to save the PDF where you keep your other important documents. Your coverage documents can only be viewed here for the first two years after enrollment.

I didn’t buy my device from T-Mobile. Can I still enroll in device protection?

If you are a Bring Your Own Device (BYOD) customer, T-Mobile® has a device protection program that’s right for you! You can enroll in a plan for your device by visiting any T-Mobile store or calling T-Mobile. Your device will need to pass a Visual Mechanical Inspection to qualify for enrollment.