FILE, CONTINUE OR TRACK MY CLAIM
Pay Deductible & Complete Claim Form
Date of Incident
Note: Once submitted, this date cannot be changed.
Our records show that more than one device is associated with this mobile number. Please provide the serial number (IMEI) for the device you wish to claim.
Unfortunately, the serial number entered does not match our records. Please try again.
We've made it fast and easy to start your claim. Login with your My T-Mobile username and password for secure access.
Login with T-Mobile ID
No, thanks. Continue.
At any T-Mobile® store. You can also call T-Mobile. You must enroll within 14-days of a qualified device purchase or upgrade.
After you enroll, you’ll get an SMS that takes you to a landing page that lets you have electronic access to your coverage documents. You can also come back to this site and view your coverage documents by going the My Documents tab and entering your mobile number. Note: Be sure to save the PDF where you keep your other important documents. Your coverage documents can only be viewed here for the first two years after enrollment.
If you are a Bring Your Own Device (BYOD) customer, T-Mobile® has a device protection program that’s right for you! You can enroll in a plan for your device by visiting any T-Mobile store or calling T-Mobile. Your device will need to pass a Visual Mechanical Inspection to qualify for enrollment.