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Replacement Devices

The replacement device I received is not exactly the same as my original device. How come?

Your device will be replaced with a reconditioned device of like type and quality. If a reconditioned device is not available, the replacement will be made with a new device of like type and quality. And because your satisfaction is so important to us, every replacement device comes with a 6-month warranty.

How do I activate my replacement device?

Go to the middle section of the Quick Start Guide.

There’s something wrong with the replacement I received. What do I do?

We’re sorry to hear that! Please contact us regarding your issue.

Why didn’t I get a charger or headsets with my replacement device?

This program covers the device and the standard charger, standard battery and SIM card (if applicable to your device). Accessories provided as part of your original purchase are covered only in the event of the simultaneous loss or theft of both the device and the accessory.