Service & Repair

When and where available, all smartphone devices enrolled in Protection<360>® are eligible for $29 screen-only repairs. When filing a claim, you’ll be given repair or replacement options.

When you file a claim, we’ll present you with the replacement options available to you, which may include service through Apple for eligible devices, device replacement through JUMP!® Upgrades, advanced exchange replacement by mail and in store service and repair. If your claim is authorized for in store service and repair, you’ll receive a notification with the repair location information to have your device repaired.