FILE, CONTINUE OR TRACK MY CLAIM
Pay Deductible & Complete Claim Form
Date of Incident
Note: Once submitted, this date cannot be changed.
Our records show that more than one device is associated with this mobile number. Please provide the serial number (IMEI) for the device you wish to claim.
Unfortunately, the serial number entered does not match our records. Please try again.
We've made it fast and easy to start your claim. Login with your My T-Mobile username and password for secure access.
Login with T-Mobile ID
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"Details about your damaged or lost device. What's the make, model, and serial number of the device you're claiming? What happened to it? When did it occur?
Payment method for deductible. If a service fee or deductible applies, have your credit card or checking info handy.
Your personal info. Have your T-Mobile PIN or myT-Mobile.com user ID and password handy. You'll also be asked for contact info of the primary account holder and claimant.
Shipping details. For approved claims where a replacement device will be shipped, you'll be asked for your shipping address. (Note: P.O. Box delivery is not available.)
Your 15-digit IMEI number is typically located underneath the battery but you can also check your device’s original packaging or purchase receipt. If your device is still working, dial *#06# to display the IMEI number. For some manufacturers it’s found in the settings. You can also call your mobile carrier to get it.
Check your coverage documents or program brochure to get more info about your claim limit. Most plans have a limit on the number of approved accidental damage or lost/stolen claims within a 12-month period from the date of the first replacement/repair. There’s no maximum on the amount of replacements for hardware service (mechanical breakdown).
We encourage you to file a claim as quickly as possible to minimize your downtime. Refer to your coverage documents for details on whether you must file a claim within a specified amount of time, since this can vary by plan.
Identity verification protects your identity and ensures that only an authorized individual is utilizing the benefits from the program.
To complete the ID scan process, you’ll need to take a clear picture of your ID. Here are some useful tips!
Note: If the image doesn’t follow these guidelines we won’t be able to verify the identification and it’ll delay your claim.
Borrow a friend’s or family member’s device or upload a previously saved picture of a Government Issued ID that adheres to the guidelines listed above.