"Details about your damaged or lost device.
What's the make, model, and serial number of the device you're claiming? What happened to it? When did it occur?
Payment method for deductible.
If a service fee or deductible applies, have your credit card or checking info handy.
Your personal info.
Have your T-Mobile PIN or myT-Mobile.com user ID and password handy. You'll also be asked for contact info of the primary account holder and claimant.
For approved claims where a replacement device will be shipped, you'll be asked for your shipping address. (Note: P.O. Box delivery is not available.)