Tracking a Claim

The fastest and easiest way is by visiting the Homepage on this site and following these three simple steps:

  • On the Homepage, select the Start here button. Enter your mobile number or serial number, complete the security check and click Submit. Once your number has been verified, click Track My Claim.
  • Enter your ZIP code and click Submit.
  • Tabs will appear at the top of your screen providing you with additional info as you move through the claims process. Simply click on each tab for details.

Claim approval may be instant or may take several days depending on the type of claim and timely receipt of all documentation that is required for processing. Holidays may impact shipping times.

Once a claim is approved, your replacement device will be shipped overnight, at no charge where available, for delivery within one to two business days.

If you provided your email address when filing your claim, you’ll get an email with tracking info alerting you that the device has been shipped.