FILE, CONTINUE OR TRACK MY CLAIM
Pay Deductible & Complete Claim Form
Date of Incident
Note: Once submitted, this date cannot be changed.
Our records show that more than one device is associated with this mobile number. Please provide the serial number (IMEI) for the device you wish to claim.
Unfortunately, the serial number entered does not match our records. Please try again.
We've made it fast and easy to start your claim. Login with your My T-Mobile username and password for secure access.
Login with T-Mobile ID
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The fastest and easiest way is by visiting the Homepage on this site and following these three simple steps:
Claims approved on Delivery day Monday - Thursday by 8pm ET Next Day Friday by 8pm ET Following Monday Saturday by 1pm ET Following Monday Saturday & Sunday by 6pm ET Following Tuesday
* Claim approval may be instant or may take several days depending on the type of claim and timely receipt of all documentation that is required for processing. Holidays may impact shipping times.
Once a claim is approved, your replacement device will be shipped overnight, at no charge where available, for delivery within one to two business days.
If you provided your email address when filing your claim, you’ll get an email with tracking info alerting you that the device has been shipped.