FILE, CONTINUE OR TRACK MY CLAIM

Pay Deductible & Complete Claim Form



Login with your T-Mobile ID

We've made it fast and easy to start your claim. Login with your My T-Mobile username and password for secure access.

Login with T-Mobile ID

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Tracking a Claim

How do I check my claim status?

The fastest and easiest way is by visiting the Homepage on this site and following these three simple steps:

  • From the Homepage, start at the File, Continue or Track My Claim box. Enter your mobile number or serial number, complete the security check and click Submit. Once your number has been verified, click Track My Claim.
  • Enter your ZIP code and click Submit.
  • Tabs will appear at the top of your screen providing you with additional info as you move through the claims process. Simply click on each tab for details.

How long does it take to receive a replacement device?

Claims approved on Delivery day Monday - Thursday by 8pm ET Next Day Friday by 8pm ET Following Monday Saturday by 1pm ET Following Monday Saturday & Sunday by 6pm ET Following Tuesday

* Claim approval may be instant or may take several days depending on the type of claim and timely receipt of all documentation that is required for processing. Holidays may impact shipping times.

Once a claim is approved, your replacement device will be shipped overnight, at no charge where available, for delivery within one to two business days.

If you provided your email address when filing your claim, you’ll get an email with tracking info alerting you that the device has been shipped.