•Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all of your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360® customers.
•File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
•View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
•Troubleshoot Your Devices – Get the most out of your devices and discover helpful Step-by-Step Guides.
•Access Your Extras – Enjoy all the Extra Benefits of Protection 360® in one place. Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.
Please note, it may take up to 48 hours for your enrollment to be verified before you can access all of the Tech PHD features.