Begin your
claim now.

File, continue or track a claim.

Before You Start Your Claim

Make sure you have...

T-Mobile document

Details about your damaged or lost device.
What's the make, model, and serial number of the device you're claiming? What happened to it? When did it occur?

T-Mobile card

Payment method for deductible.
If a service fee or deductible applies, have your credit card or checking info handy.

T-Mobile ID

Your personal info.
Have your T-Mobile PIN or user ID and password handy. You'll also be asked for contact info of the primary account holder and claimant.

T-Mobile documents

Shipping details.
For approved claims where a replacement device will be shipped, you'll be asked for your shipping address. (Note: P.O. Box delivery is not available.)

Try to find your lost device...

Find My iPhone or Apple Device

Use Apple's iCloud service to locate or lock your device. Keep your information safe and secure. >>

Find Your Android Phone or Device

Lost your phone? Try some simple steps, like showing the location or making it ring, to help you secure it. >>

Find Your Windows Phone or Tablet

Use "Find my device" to locate, lock or erase it via your Microsoft account. >>

When to expect your replacement device...

Claims approved onDelivery day
Monday - Thursday by 8pm ET Next Day
Friday by 8pm ET Following Monday
Saturday by 1pm ET Following Monday
Saturday & Sunday by 6pm ET Following Tuesday
* Claim approval may be instant or may take several days depending on the type of claim and timely receipt of all documentation that is required for processing. Holidays may impact shipping times.