SERVICE ALERT – Severe Weather Conditions: Due to severe weather conditions, shipment /Delivery of your replacement device may be delayed. We apologize for any inconvenience and encourage you to continue to file/track your claim and monitor the status of you package online. Thank you!
Before You Start Your Claim
Make sure you have...
Details about your damaged or lost device.
What's the make, model, and serial number of the device you're claiming? What happened to it? When did it occur?
Payment method for deductible.
If a service fee or deductible applies, have your credit card or checking info handy.
Your personal info.
Have your T-Mobile PIN or myT-Mobile.com user ID and password handy. You'll also be asked for contact info of the primary account holder and claimant.
For approved claims where a replacement device will be shipped, you'll be asked for your shipping address. (Note: P.O. Box delivery is not available.)
Try to find your lost device...
Find My iPhone or Apple Device
Use Apple's iCloud service to locate or lock your device. Keep your information safe and secure. >>
Find Your Android Phone or Device
Lost your phone? Try some simple steps, like showing the location or making it ring, to help you secure it. >>
Find Your Windows Phone or Tablet
Use "Find my device" to locate, lock or erase it via your Microsoft account. >>
When to expect your replacement device...
|Claims approved on||Delivery day|
|Monday - Thursday by 8pm ET
|Friday by 8pm ET
|Saturday by 1pm ET
|Saturday & Sunday by 6pm ET
| * Claim approval may be instant or may take several days depending on the type of claim and timely receipt of all documentation that is required for processing. Holidays may impact shipping times.