Model and deductible based on your enrollment record at time of inquiry.
If the approved claim is related to damage, you will be provided with detailed information on how to return your device. If the device is not returned, you will be charged an unrecovered equipment fee up to $900.
* Asterisks denotes a non-eligible device under the premium handset protection for pay-in-advance customers program.
Please select from the following options to view the deductible for an approved claim for your selected device.
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If you switch your device to one that is classified in another tier, and as device depreciation adjustments are made, the monthly charge for your new tier will be reflected on your T-Mobile bill.
*There is a $5 processing fee collected by T-Mobile when devices are exchanged through T-Mobile.
** If you have an eligible iPhone, there is a $29 accidental damage iPhone screen-only repair deductible which only applies to the first two claims during the eligiblity period. After that, and for all other accidental damage claims, the deductible is $99. Under the Insurance Device Protection Plan (New York only), the $29 screen-only accidental damage deductible is available through Assurant. For customers bringing their eligible Sprint iPhone to the program, any previous AppleCare Services benefits will be applied toward this limit.
Claim limits apply. Refer to coverage documents for details. When you receive a replacement device, you'll need to return your damaged/malfunctioning device to avoid being charged an Unrecovered Equipment Fee (nonreturn fee) equal to the retail price of the replacement device plus applicable shipping costs.
Click on the links below to find your device’s tier, fees and deductibles based on the program.
Protection360 - Premium Protection
Device Protection - Basic Protection
Premium Handset Protection for Prepaid
This information is based on date of loss and may change.