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Please enter your mobile number below to access the deductible for your device.
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You may have entered an incorrect mobile number or our system may be processing your enrollment.
If you want to view a deductible by make and model, click the "Look Up by Make and Model" button above.
(Additional tax may apply)
If you switch your device to one that is classified in another tier, and as device depreciation adjustments are made, the monthly charge for your new tier will be reflected on your T-Mobile bill.
*There is a $5 processing fee collected by T-Mobile when devices are exchanged through T-Mobile.
** If you have an eligible iPhone, there is a $29 accidental damage iPhone screen-only repair deductible which only applies to the first two claims during the eligiblity period. After that, and for all other accidental damage claims, the deductible is $99. Under the Insurance Device Protection Plan (New York only), the $29 screen-only accidental damage deductible is available through Assurant. For customers bringing their eligible Sprint iPhone to the program, any previous AppleCare Services benefits will be applied toward this limit.
Claim limits apply. Refer to coverage documents for details. When you receive a replacement device, you'll need to return your damaged/malfunctioning device to avoid being charged an Unrecovered Equipment Fee (nonreturn fee) equal to the retail price of the replacement device plus applicable shipping costs.
Click on the links below to find your device’s tier, fees and deductibles based on the program.
Protection360 - Premium Protection
Device Protection - Basic Protection
Premium Handset Protection for Prepaid
This information is based on date of loss and may change.
Please select from the following options to view the deductible for an approved claim for your selected device.
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Model and deductible based on your enrollment record at time of inquiry.
Claim limits apply. Refer to coverage documents for details. For customers who have changed their T-Mobile account number, any approved claims under the previous account number will continue to apply toward the limit. When you receive a replacement device, you’ll need to return your damaged/malfunctioning device to avoid being charged an Unrecovered Equipment Fee (nonreturn fee) equal to the retail price of the replacement device plus applicable shipping costs.
1There is a $29 screen-only repair service fee for eligible smartphones. This applies when and where service is provided through Assurant-authorized repair centers, which include T-Mobile service and repair locations; Otherwise, we’ll provide a replacement device and collect the appropriate all other accidental damage service fee/deductible based on device tier.
2There’s a $5 processing fee for mechanical breakdown claim exchanges through T-Mobile. There’s no processing fee for eligible mechanical breakdown claims handled by the manufacturer. All BYOD mechanical breakdown exchanges must be handled by Assurant. There’s no processing fee for BYOD customers.
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