My Deductible

If you switch your device to one that is classified in another tier, and as device depreciation adjustments are made, the monthly charge for your new tier will be reflected on your T-Mobile bill.

Claim limits apply. Refer to coverage documents for details. For customers who have changed their T-Mobile account number, any approved claims under the previous account number will continue to apply toward the limit. When you receive a replacement device, you’ll need to return your damaged/malfunctioning device to avoid being charged an Unrecovered Equipment Fee (nonreturn fee) equal to the retail price of the replacement device plus applicable shipping costs.

¹There's a $5 processing fee collected by T-Mobile when devices are exchanged through T-Mobile.

²Applies to Protection<360> customers and Insurance Device Protection Plan customers only: There's a $29 screen-only repair service fee for eligible smartphones. This applies when and where service is provided through Assurant-authorized repair centers. Otherwise, we'll provide a replacement device and collect the appropriate all other accidental damage service fee/deductible based on device tier.