My Deductible

If you switch your device to one that is classified in another tier, and as device depreciation adjustments are made, the monthly charge for your new tier will be reflected on your T-Mobile bill.

*There is a $5 processing fee collected by T-Mobile when devices are exchanged through T-Mobile.

** If you have an eligible iPhone, there is a $29 accidental damage iPhone screen-only repair deductible which only applies to the first two claims during the eligiblity period.  After that, and for all other accidental damage claims, the deductible is $99. Under the Insurance Device Protection Plan (New York only), the $29 screen-only accidental damage deductible is available through Assurant.  For customers bringing their eligible Sprint iPhone to the program, any previous AppleCare Services benefits will be applied toward this limit.

Claim limits apply.  Refer to coverage documents for details.  When you receive a replacement device, you'll need to return your damaged/malfunctioning device to avoid being charged an Unrecovered Equipment Fee (nonreturn fee) equal to the retail price of the replacement device plus applicable shipping costs.

Click on the links below to find your device’s tier, fees and deductibles based on the program.

Protection360 - Premium Protection

Device Protection - Basic Protection

Premium Handset Protection for Prepaid

This information is based on date of loss and may change.

If you switch your device to one that is classified in another tier, and as device depreciation adjustments are made, the monthly charge for your new tier will be reflected on your T-Mobile bill.

Claim limits apply. Refer to coverage documents for details. 

*There is a $5 processing fee collected by T-Mobile when devices are exchanged through T-Mobile.

** Applies to the first two screen damage claims when service is provided through an Assurant-authorized repair center; for all other accidental damage claims, and once you have used your maximum two accidental damage claims through AppleCare Services, the service fee is $99.

When you receive a replacement device, you’ll need to return your damaged/malfunctioning device to avoid being charged an Unrecovered Equipment Fee(non-return fee) equal to the retail value of your claimed device (up to $150 for Tier 1; $350 for Tier 2; $600 for Tier 3; $800 for Tier 4; and $1,200 for Tier 5).