My Deductible

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Please enter your mobile number below to access the deductible for your device.

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Upgrade to tier higher

If you switch your device to one that is classified in another tier, and as device depreciation adjustments are made, the monthly charge for your new tier will be reflected on your T-Mobile bill.

* Mechanical Breakdown

*There is a $5 processing fee collected by T-Mobile when devices are exchanged through T-Mobile.

** If you have an eligible iPhone, there is a $29 accidental damage iPhone screen-only repair deductible which only applies to the first two claims during the eligiblity period. After that, and for all other accidental damage claims, the deductible is $99. Under the Insurance Device Protection Plan (New York only), the $29 screen-only accidental damage deductible is available through Assurant. For customers bringing their eligible Sprint iPhone to the program, any previous AppleCare Services benefits will be applied toward this limit.

Claim limits apply

Claim limits apply. Refer to coverage documents for details. When you receive a replacement device, you'll need to return your damaged/malfunctioning device to avoid being charged an Unrecovered Equipment Fee (nonreturn fee) equal to the retail price of the replacement device plus applicable shipping costs.

Find your device’s tier

Click on the links below to find your device’s tier, fees and deductibles based on the program.

Protection360 - Premium Protection

Device Protection - Basic Protection

Premium Handset Protection for Prepaid

This information is based on date of loss and may change.

Please select from the following options to view the deductible for an approved claim for your selected device.

Find your plan

Select your manufacturer

Type

Model

Model and deductible based on your enrollment record at time of inquiry.



Manufacturer
Model
Tier

refresh Refresh your search

Switching Device

If you switch your device to one that is classified in another tier, and as device depreciation adjustments are made, the monthly charge for your new tier will be reflected on your T-Mobile bill.

Claim Limits

Claim limits apply. Refer to coverage documents for details. For customers who have changed their T-Mobile account number, any approved claims under the previous account number will continue to apply toward the limit. When you receive a replacement device, you’ll need to return your damaged/malfunctioning device to avoid being charged an Unrecovered Equipment Fee (nonreturn fee) equal to the retail price of the replacement device plus applicable shipping costs.

Hardware Service¹

There’s a $5 processing fee collected by T-Mobile when devices are exchanged through T-Mobile.

Accidental Damage²

Applies to Protection<360> customers only: There’s a $29 screen-only repair service fee for eligible smartphones. This applies when and where service is provided through Assurant-authorized repair centers; Otherwise, we’ll provide a replacement device and collect the appropriate all other accidental damage service fee/deductible based on device tier.