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Program Info

Learn about your plan's benefits, coverage, and program summaries.

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Device Protection+

Smartphones .Tablets

  • Accidental damage, loss/theft, mechanical and electrical failure
  • Unlimited front screen repairs for eligible smartphones and tablets3
  • Unlimited back glass repairs for eligible smartphones and tablets3
  • Fast device replacement- As soon as next day
  • Unlimited battery replacement4
  • Unlimited cloud photo/video storage5
  • Device setup assistance
  • Premium Tech Support

View sample coverage documents

Eligible Apple devices only

  • Accidental damage, loss/theft, mechanical and electrical failure
  • Unlimited front screen repairs for eligible smartphones and tablets3
  • Unlimited back glass repairs for eligible smartphones and tablets3
  • Fast device replacement- As soon as next day
  • Unlimited battery replacement4
  • Device setup assistance
  • 24/7 Apple expert access
  • AppleCare Services
  • Premium Tech Support

View sample coverage documents

Smartphones .Tablets .Smartwatches

  • Accidental damage, loss/theft, mechanical and electrical failure
  • Fast device replacement- As soon as next day

View sample coverage documents

Feature phones

  • Accidental damage, loss/theft, mechanical and electrical failure
  • Fast device replacement- As soon as next day

View sample coverage documents

2 Device Protection+ with AppleCare Services is a separate plan from AppleCare+. If your device is already enrolled in AppleCare+, it's ineligible for the Device Protection+ with AppleCare Services plan. Device Protection+ with AppleCare Services is available for the first 24 months and as long as your plan coverage remains uninterrupted. After the 24-month period, you'll be moved to the $14.99 Device Protection+ Pro plan without AppleCare Services.

3 For Device Protection+ Pro and Device Protection+ with AppleCare Services repairs, this applies when and where repair service is available; otherwise, we'll provide a replacement device and collect the appropriate service fee based on device tier for all other accidental damage.

4 For battery replacement, if an eligible device powers on and the battery fails to maintain an adequate charge after diagnostic testing, we'll repair the eligible wireless device by replacing the battery.

5 Available in the Device Protection+ app, this benefit is provided by Synchronoss. There may be limitations on the size of each video that is to be backed up and secured.

Service Fee/Deductible

Device Protection+ customers can review applicable service fees and deductibles in the table. Click here.

3For Device Protection+ Pro and Device Protection+ with AppleCare Services repairs, this applies when and where repair service is available; otherwise, we'll provide a replacement device and collect the appropriate service fee based on device tier for all other accidental damage.

7There’s a $5 processing fee for mechanical breakdown claim exchanges through T-Mobile. There’s no processing fee for eligible mechanical breakdown claims handled by the manufacturer. All BYOD mechanical breakdown exchanges must be handled by Assurant. There’s no processing fee for BYOD customers.

FAQs

Topics

Learning About Device Protection+

With Device Protection+, you'll have peace of mind knowing your device is protected. Should the unexpected happen to your device, you can get back up and running quickly while avoiding costly replacements.

Device Protection+ covers your device in the event of:

  • Accidental damage
  • Loss/Theft
  • Mechanical/electrical failure

Device Protection+ will cover your device and accessories included with your covered device purchase. These may include:

  • Device battery
  • Wall charger
  • SIM card
  • USB charging cable

Accessories are eligible for coverage only when claimed as part of a covered device service event.

  • Feature phones
  • Smartphones
  • Smartwatches
  • Tablets

No. Only eligible smartphones, and tablets are eligible for cracked screen and back glass repair.

Once your claim is approved for repair, the available repair options will be provided and may include:

  • Taking your device to a local repair location
  • Having a technician come to you
  • Mailing your device in for repair

Repair options are all subject to parts, location, and technician availability.

No, you can file an unlimited number of battery replacement claims.

Note: Battery replacement is not provided as a benefit of Device Protection+ Standard or Device Protection+ Basic

Download and register your device in the Device Protection+ app to access live tech support, manage claims, view coverage details, store media with unlimited cloud storage, and get personalized troubleshooting help.

Losses caused by or resulting from the following are not covered:

  • Abuse
  • Misuse
  • Service performed by anyone not authorized by us
  • Intentional or cosmetic damage
  • Pre-existing conditions
  • Manufacturer’s recall
  • Certain acts of God and consequential damage

Refer to coverage documents for a full list of exclusions.

Property insurance (for loss and theft coverage) is underwritten by: American Bankers Insurance Company of Florida in all states except New York. The Service Contract Obligor (for mechanical and electrical breakdown and accidental damage) is Federal Warranty Service Corporation in all states, except in CA it is Sureway, Inc.; in FL it is United Service Protection, Inc.; in OK it is Assurant Service Protection, Inc. In OK, the Service Contract Administrator is The Signal, L.P.

Submitting or Checking a Claim

Easy online self-serve access is available at mytmoclaim.com. You can also file a claim by using the Device Protection+ app, or by calling 1-866-866-6285.

For loss/theft, you may need to call UScellular to suspend service. You may be required to turn off Stolen Device Protection and disable the Find My/Find My iPhone feature, or other security features, prior to making a claim and before sending back a claimed device.

Note: Remember to file a claim within the time frame indicated in your coverage documents. Have the following information ready:

  • Make, model, IMEI, and details about what happened to your damaged or lost device
  • Contact info (Have your my.t-mobile.com or UScellular user ID password handy so we can verify your identity. We may ask you for your picture ID in the claims process.)
  • Payment method for service fee/deductible
  • Shipping information (domestic U.S. only)

You may be required to provide additional documentation (such as a proof of loss form) to process your claim.

When you file a claim, depending on the plan you’re enrolled in, we’ll present you with the repair or replacement options available to you, which may include service through Apple for eligible devices, advanced exchange replacement by mail, or in-person repair.

Claims must be filed within the time frame indicated in your coverage documents.

See the brochure for the service fee/deductible.Once your claim is approved, a service fee/deductible based on your device tier, plan, and the type of claim plus tax, if applicable, will be collected from you by credit card, debit card, or eCheck.

Replacement devices approved by 7 p.m. ET Monday through Thursday will be shipped and, in most cases, delivered the next day. Approvals received by 7 p.m. ET on Friday will be delivered Monday, and approvals received between Saturday and Sunday by 12 a.m. ET will be delivered on Tuesday.

A reconditioned device of like kind and quality will be issued. If a reconditioned device isn’t available, we’ll replace it with a new device of like kind and quality. Device color may vary depending on availability.

You’ll have 45 days to return your damaged or malfunctioning device. Otherwise, a non-return fee will apply. Prepaid shipping materials and instructions on how to return the device will be provided.

Visit mytmoclaim.com to learn more about the claims process, file a claim, or track an existing claim.

Costs, Billing, and Cancellation

The cost per device is as follows and is subject to applicable tax.

  • Device Protection+ Pro $14.99 per month
  • Device Protection+ with AppleCare Services $15.99 per month
  • Device Protection+ Standard $9.99 per month
  • Device Protection+ Basic $6.99 per month

No. The cost of Device Protection+ is billed to your wireless bill on a monthly basis and will renew month-to-month unless canceled. Non-payment of your wireless bill will result in cancelation.

For your convenience, the Device Protection+ monthly charge, plus any applicable taxes, will appear as an individual line item on your bill.

You can cancel your optional coverage at any time by calling 1-888-944-9400 or visiting uscellular.com/myaccount. You may cancel at any time to receive a refund and/or credit, if any, of the unearned portion of the price paid within the time frame required by law. This is a monthly renewable plan and must be paid on a monthly basis, or coverage will be canceled in accordance with applicable state law for nonpayment. We won’t cancel coverage for nonpayment without providing you with the opportunity to pay within the applicable notice period.

Device Protection+ With AppleCare Services

  • Unlimited front screen and back glass repair for eligible Apple devices, available at an Apple store or an Apple-authorized servicer
  • Unlimited claims for loss, theft, accidental damage, and mechanical and electrical failure. There is a $5 processing fee for mechanical breakdown claim exchanges through T-Mobile. There is no processing fee for eligible mechanical breakdown claims handled by Apple
  • Next-business-day replacements
  • 24/7 Apple expert access

When your AppleCare Services end, we’ll automatically switch you to our Device Protection+ Pro plan for just $14.99 per month.

Note: Device Protection+ with AppleCare Services is a separate plan from AppleCare+. If your device is already enrolled in AppleCare+, it is ineligible for the Device Protection+ with AppleCare Services plan. Device Protection+ with AppleCare Services is available for the first 24 months and as long as your plan coverage remains uninterrupted. After the 24-month period, you will be moved to the $14.99 Device Protection+ Pro plan without AppleCare Services.

Easy online self-serve access is available at mytmoclaim.com. You can also file a claim by using the Device Protection+ app, or by calling 1-866-866-6285. We'll present you with the repair or replacement options available to you.