Protect your device from life’s mishaps, upgrade early, and get the support
you need, practically whenever you need it.

You'll get coverage in the event of

Accidental Damage

Drops? Cracks? Spills?

You get unlimited repairs and replacements if your device is accidentally damaged. This includes front screen repair for $0 and back glass repair for $29 (eligible smartphones only).

Loss & Theft

Lost or stolen device?

Get a replacement device so you can reconnect quickly.

Mechanical and Electrical Failure.

Malfunctioning device? You’re covered if your device experiences mechanical and electrical failure. Even after the manufacturer’s warranty expires.

Defective or broken screen protector? If you purchase an eligible screen protector from T-Mobile on the same day you enroll in Protection 360^™ or after, you can get it replaced in store at no additional cost. (This excludes liquid glass screen protectors).

Plus these additional services:

JUMP!^® Upgrades

Upgrade your qualifying device purchased on an Equipment Installment Plan when 50% of the device cost has been paid.

Protection 360^™ app by Assurant^®

File and track claims, view plan and deductible information, find useful tips tailored to your specific device, and access live support for all of your connected devices.

Download the app now!

McAfee^®Security for

T-Mobile with ID Theft Protection

Monitor personal data, receive breach alerts, see personalized recommendations to keep your info safe, and explore online confidently with industry-leading security against digital threats.

Download the app now!

Basic Device Protection

Want protection but without the extras? With Basic Device Protection, get unlimited accidental damage coverage, including $29 front screen1 repair for eligible smartphones. You also get protection in the event of loss and theft, and mechanical and electrical failure. You can also file and track claims, view your plan and service fee/deductible information, and find useful tips tailored specifically to your device — all from the app

What devices are eligible for protection?

Almost everything!

Smartphones, BYODs, tablets, wearables, hotspots, routers, and modems are all eligible.

Enroll Your Device Today

Enroll while making a qualified T-Mobile device activation, purchase, lease, or finance.

Ask your T-Mobile sales associate how.

Monthly Cost Per Device

Device Tier	Protection<360> Monthly Cost plus tax, if applicable
1	$7
2	$9
3	$13
4	$16
5 and BYOD	$18
6	$25

Additional Information

How do I file a claim?

Easy online self-serve access is available at mytmoclaim.com. You can also file a claim by using the Protection 360^™ app or by calling 1-866-866-6285.

Have the following information ready:
- Make, model, IMEI and details about what happened to your damaged or lost device
- Contact info (Have your my.t-mobile.com user ID and password handy so we can verify your identity. We may ask you for your picture ID in the claims process.)
- Payment method for service fee/deductible
- Shipping information (domestic U.S. only)

What's the service fee/deductible for my device?

Visit Service Fee/Deductible for additional information.

Are there any claim limits I need to know about?

Check your coverage documents or program brochure to get more information about your claim limit.

For Protection 360 and Basic Device Protection, there's no limit on accidental damage claims (including front screen and back glass repair) or mechanical and electrical failure claims.

For Protection 360 loss/theft, you get up to five claims in any rolling 12-month period based on the date of the first replacement.

For Basic Device Protection loss/theft, you get up to two claims in any rolling 12-month period based on the date of the first repair or replacement.

Provider information: Property insurance (for loss and theft coverage) is underwritten by American Bankers Insurance Company of Florida in all states except New York. The Service Contract (for mechanical and electrical failure and accidental damage) Obligor is Federal Warranty Service Corporation in all states, except in CA — Sureway, Inc.; in FL — United Service Protection, Inc.; in OK — Assurant Service Protection, Inc. These companies operate under the trade name Assurant.