Protect your device from life’s mishaps, upgrade early, and get the support
you need, practically whenever you need it.

IMPORTANT UPDATE!

We're excited to announce that we're enhancing the Protection <360>^® device protection plan benefits at no additional cost.

Starting October 1, 2024, you can enjoy:

Unlimited accidental damage claims, including front screen and back glass repair
Front screen repairs for $0 for eligible smartphones¹
Back glass repair for $29 for eligible smartphones¹
Front screen repair for $29 for eligible iPad Pro and iPad Air models;¹ all other accidental damage is $99 for these models

Please note that the address for our insurance underwriter for loss and theft coverage (American Bankers Insurance Company of Florida) has changed to P.O. Box 105689, Atlanta, GA 30348-5689

Also, starting October 1, 2024, where applicable, T-Mobile can charge a late fee of up to 5% for any unpaid monthly cost as of your account due date. To see the sample of the coverage ducuments, effective October 1, 2024, to go mytmoclaim.com/terms

¹Service fees are subject to tax, if applicable. This applies when and where repair service is available; otherwise, we'll provide a replacement device and collect the appropriate service fee based on device tier for all other accidental damage.

You'll get coverage in the event of

Accidental Damage

Drops? Cracks? Spills?

Your device will be repaired or replaced if it’s accidentally damaged.

Loss & Theft

Lost or stolen device?

Get a replacement device so you can reconnect quickly.

Hardware Issues

Malfunctioning device? You’re covered if your device experiences mechanical breakdown. Even after the manufacturer’s warranty expires.

Defective or broken screen protector? If you purchase an eligible screen protector from T-Mobile on the same day you enroll in Protection<360> or after, you can get it replaced in-store. (This excludes liquid glass screen protectors).

Plus these additional services:

JUMP!^® Upgrades

Upgrade your qualifying device purchased on an Equipment Installment Plan when 50% of the device cost has been paid.

Protection<360>^®app by Assurant^®

File and track claims, view plan and deductible information, find useful tips tailored to your specific device, and access live support for all of your connected devices.

Download the app now!

McAfee^®Security for

T-Mobile with ID Theft Protection

Monitor personal data, receive breach alerts, see personalized recommendations to keep your info safe, and explore online confidently with industry-leading security against digital threats.

Download the app now!

Basic Device Protection

Want protection but without the extras? With Basic Device Protection, get unlimited accidental damage coverage, including $29 screen-only repair for eligible smartphones, and protection in the event of loss and theft and hardware service issues (mechanical breakdown). Plus, get unlimited technical support through the P<360> app. You can also file and track claims, view your plan and deductible information, and find useful tips tailored specifically to your device — all from the app.

What devices are eligible for protection?

Almost everything!

Smartphones, BYODs, tablets, wearables, hotspots, routers, and modems are all eligible.

Enroll Your Device Today

Enroll while making a qualified T-Mobile device activation, purchase, lease, or finance.

Ask your T-Mobile sales associate how.

Monthly Cost Per Device

Device Tier	Protection<360> Monthly Cost plus tax, if applicable
1	$7
2	$9
3	$13
4	$16
5 and BYOD	$18
6	$25

Additional Information

How do I file a claim?

Easy online self-serve access is available at mytmoclaim.com. You can also file a claim by using the Protection<360>® app or by calling 1-866-866-6285.

Have the following information ready:
- Make, model, IMEI and details about what happened to your damaged or lost device
- Contact info (Have your my.t-mobile.com user ID and password handy so we can verify your identity. We may ask you for your picture ID in the claims process.)
- Payment method for service fee/deductible
- Shipping information (domestic U.S. only)

What's the service fee/deductible for my device?

Visit Service Fee/Deductible for additional information.

Are there any claim limits I need to know about?

For Protection<360> accidental damage (including screen-only repair) or loss/theft, you get up to five claims in any rolling 12-month period based on the date of the first repair or replacement. There’s no limit on hardware service (mechanical breakdown) claims.

For Basic Device Protection, there’s no limit on accidental damage claims (including screen-only repair) or hardware service (mechanical breakdown) claims. For loss/theft, you get up to two claims in any 12-month period based on the date of the first repair or replacement.

Provider information: Property insurance (for loss and theft coverage) is underwritten by American Bankers Insurance Company of Florida in all states except New York. The Service Contract (for hardware service and accidental damage) Obligor is Federal Warranty Service Corporation in all states, except in CA — Sureway, Inc.; in FL — United Service Protection, Inc.; in OK — Assurant Service Protection, Inc. These companies operate under the trade name Assurant.