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Protection. Upgrades. Support.

Protection 360 ™

Rest easy knowing your device is covered.

Protect your device from life’s mishaps, upgrade early, and get the support you need, practically whenever you need it. It's access to both an insurance plan and a service contract plan designed to help you make the most of your mobile experience. You may also purchase these options separately. If you buy both the Insurance Device Protection Plan and the Service Contract Device Protection Plan, you’ll get a discount of up to $1.50 on the Insurance Device Protection Plan, depending on your device tier. If you choose to buy a service contract from another provider and want to enroll in the Insurance Device Protection Plan and receive the same discount, please visit a T-Mobile store or call 1-800-937-8997 within 30 days of enrollment. You’ll need to show proof of your service contract.

Download Brochure to see full plan details, limitations and exclusions.

Insurance Device Protection Plan

Coverage in the event of

Phone Accidental Damage

Accidental Damage

Drops? Cracks? Spills?

You get unlimited repairs and replacements if your device is accidentally damaged. This includes front screen repair for $0 and back glass repair for $0, $10 or $29, depending on device tier (eligible smartphones only).1

Phone Lost or Stolen

Loss & Theft

Lost or stolen device?

Get a replacement device so you can reconnect quickly.

Service Contract Device Protection Plan

Phone Hardware Issues

Coverage in the event of

Mechanical and Electrical Failure.

Malfunctioning device? You’re covered if your device experiences mechanical and electrical failure. Even after the manufacturer’s warranty expires.

Defective or broken screen protector? If you purchase an eligible screen protector from T-Mobile on the same day you enroll in Protection 360™ or after, you can get it replaced in store at no additional cost.(This excludes liquid glass screen protectors).

Jump! Upgrades

JUMP!® Upgrades

Upgrade your qualifying device purchased on an Equipment Installment Plan when 50% of the device cost has been paid.

Protection <360>

Protection 360™app by Assurant®

File and track claims, view plan and deductible information, find useful tips tailored to your specific device, and access live support for all of your connected devices.

Download the app now!

McAfee Security

McAfee® Security for

T-Mobile with ID Theft Protection

Monitor personal data, receive breach alerts, see personalized recommendations to keep your info safe, and explore online confidently with industry-leading security against digital threats.

Download the app now!

What devices are eligible for protection?

Double Camera Phone Blackberry

Almost everything!

Smartphones, BYODs, tablets, wearables, hotspots, routers, and modems are all eligible.

Enroll Your Device Today

Enroll while making a qualified T-Mobile device activation, purchase, lease, or finance.

Ask your T-Mobile sales associate how.

Monthly Cost Per Device*

Device
Tier		 Protection<360>
Complete Benefits		 Insurance Device Protection Only Service Contract Device Protection Only
1 $7 $3.25 $4.15
2 $9 $5.00 $4.50
3 $13 $8.00 $6.00
4 $16 $10.00 $7.00
5 and BYOD $18 $12.00 $7.00
6 $25 $15.50 $11.00

*Plus tax, if applicable

Additional Information

Easy online self-serve access is available at mytmoclaim.com. You can also file a claim by using the Protection<360>® app or by calling 1-866-866-6285.

Have the following information ready:
- Make, model, IMEI and details about what happened to your damaged or lost device
- Contact info (Have your my.t-mobile.com user ID and password handy so we can verify your identity. We may ask you for your picture ID in the claims process.)
- Payment method for service fee/deductible
- Shipping information (domestic U.S. only)

Visit Service Fee/Deductible for additional information.

There’s no limit on accidental damage claims (including front screen and back glass repair) or mechanical and electrical failure claims. For loss/theft, you get up to five claims in any rolling 12-month period based on the date of the first replacement.

 

Provider information: Property insurance (for loss, theft and accidental damage coverage) is underwritten by the American Security Insurance Company. The Service Contract (for Mechanical and Electrical Failure coverage) Obligor is Federal Warranty Service Corporation. These companies operate under the trade name Assurant.