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Pay Deductible & Complete Claim Form
Date of Incident
Note: Once submitted, this date cannot be changed.
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Use the chart below to find your plan.
You can find coverage and program summaries with exclusions, deductibles and provider information by downloading the brochure for your plan.
If you prefer, you can use the Tech PHD app to view plan details and file a claim.
The information presented on this page applies to all states except New York. New York residents - view New York Brochure for details.
Effective June 20, 2020, for New York residents only, the monthly costs of the Protection<360>® and Service Contract device protection plans are increasing for certain device tiers. Click on the Protection<360>® brochure below (NY state only).
* If you purchase and install a screen protector from a T-Mobile® store when you buy a new device or upgrade, you can get it replaced in-store at no additional cost if it happens to break.
** Your new Apple device is eligible for AppleCare Services during the first 24 months from the date you enroll in Protection, and as long as your plan coverage remains uninterrupted. Under AppleCare Services, the accidental damage screen-only repair deductible is $29. You will be charged a deductible of $99 for iPhone screen damage after the first two accidental damage claims, or if you lose service due to non-payment or device ineligibility. The deductible is $99 for all other accidental damage claims. Once your Apple device is no longer eligible for AppleCare Services, our obligations to you will be provided by another authorized repair center.
*** McAfee Security for T-Mobile with ID Theft Protection is provided by McAfee. For more information and legal disclaimers, visit: https://www.mcafee.com/consumer/en-us/policy/global/legal.html
By downloading and registering the Tech PHD by Assurant® app you’ll be able to view plan and deductible information, as well as file a claim. Protection<360> customers also get access to live support for all their connected devices.
Download the app today to enjoy its many features.