FILE, CONTINUE OR TRACK MY CLAIM

Pay Deductible & Complete Claim Form



Login with your T-Mobile ID

We've made it fast and easy to start your claim. Login with your My T-Mobile username and password for secure access.

Login with T-Mobile ID

No, thanks. Continue.

Program Info

Program Info - people working

Learn about your plan's benefits.

Use the chart below to find your plan.

You can find coverage and program summaries with exclusions, deductibles and provider information by downloading the brochure for your plan.

If you prefer, you can use the Tech PHD app to view plan details and file a claim.

The information presented on this page applies to all states except New York. New York residents - view New York Brochure for details.

Compare Programs

Protection <360>Basic Device Protection
Not available to New York Residents
Premium Handset Protection
for Prepaid Customers
JUMP! Upgrades
(on EIP devices)
   
Device Protection
  • Hardware Service
  • Accidental Damage
  • Loss
  • Theft
Unlimited Screen
Protector Replacements*
   
AppleCare Services**
(for Apple devices only)
   
? McAfee® Security for T-Mobile with ID Theft Protection***    
? Tech PHD by Assurant®
including Personal Help Desk
   
Brochures
Click on the button to the right to download the brochure for your program and state.
All States Except NY
NY State Only
All States Except NY All States Except NY
NY State Only

* If you purchase and install a screen protector from a T-Mobile® store when you buy a new device or upgrade, you can get it replaced in-store at no additional cost if it happens to break.

** Your new Apple device is eligible for AppleCare Services during the first 24 months from the date you enroll in Protection, and as long as your plan coverage remains uninterrupted. Under AppleCare Services, the accidental damage screen-only repair deductible is $29. You will be charged a deductible of $99 for iPhone screen damage after the first two accidental damage claims, or if you lose service due to non-payment or device ineligibility. The deductible is $99 for all other accidental damage claims. Once your Apple device is no longer eligible for AppleCare Services, our obligations to you will be provided by another authorized repair center.

*** McAfee Security for T-Mobile with ID Theft Protection is provided by McAfee. For more information and legal disclaimers, visit: https://www.mcafee.com/consumer/en-us/policy/global/legal.html

All your plan info. All in one place.

By downloading and registering the Tech PHD by Assurant® app you’ll be able to view plan and deductible information, as well as file a claim. Protection<360> customers also get access to live support for all their connected devices.

Download the app today to enjoy its many features.

Google Download Apple Play